I ordered a dress in size Small on March 13 and received my parcel on March 24, only to find that I was sent a size XL instead. Since then, I have repeatedly tried to contact you via call, email, DM, and WhatsApp, yet none of my messages have been acknowledged or replied to. Meanwhile, your page remains active, and when I inquired about purchasing a new dress, I received a prompt response. This level of service is completely unacceptable. Ignoring customer complaints while actively responding to potential sales is unprofessional and dishonest. I expect a resolution immediately.